Visiting: 3 nt Istanbul - 1 nt Ankara - Salt Lake - 2 nt Cappadocia - 1 nt Pamukkale - Ephesus - 3 nt Kusadasi
MANDATORY: ADD IN COMMENT TO THE SUPPLIER THE INTERNATIONAL ARRIVAL AND DEPARTURE FLIGHT INFORMATION.
If arrival/departure flight data is not sent within 15 days of the start of the circuit, airport/hotel/airport transfer services are not guaranteed.
IMPORTANT INFORMATION:
Arrival in Türkiye:
During the arrival transfer at Istanbul Airport (IST) our representative will be waiting for you at your exit at gate number 8 with a sign with “EURORIENTE TRAVEL” or your name. If you arrive at Istanbul Airport (SAW on the Asian side) our representative will be waiting for you at your exit crossing the pedestrian crossing between column 9 and column 10 with the sign “EURORIENTE TRAVEL”. During the arrival transfer, in case you are unable to meet our representative due to high traffic at the airport, delay in baggage collection or other problems, you must contact us at the 24/7 emergency number: +90 539 657 5098 WhatsApp/call, so that we can facilitate your meeting.
Airport/hotel/airport transfers are provided by local staff and are therefore not guaranteed in English (arrival and departure transfers or transfers for flights included in your tour). For any problems or needs, please contact your English-speaking assistant or the emergency number. The team will be happy to assist you.
Contacts and tour information:
The day before your arrival in Istanbul, a local representative will contact you via WhatsApp to give you details about your arrival and schedule a meeting in the hotel lobby, where you will be informed of general travel recommendations, confirmed times for visits, the name of your guide(s) and any questions or concerns. The assistant will send you the information about schedules and order of visits via WhatsApp. If you do not receive any communication, please contact us via the emergency number.
Important notes:
If the arrival/departure flight details are not sent within 15 days of the start of the tour, the airport/hotel/airport transfer services will not be guaranteed.
The order of the itinerary may be changed, without prior notice, for climatic or operational reasons, always maintaining the same content of the program, including changes in the order of visits for operational reasons, location of hotels, opening and closing times of monuments or cultural sites.
The departure of the tour to Ankara is always on Mondays and Thursdays, the order of the nights in Istanbul may be changed by having them pre/or post tour depending on the day of your arrival in Istanbul.
The internal air sections included in our tours have a luggage limit of 15 kg/person (the cost derived from excess luggage must be assumed directly by the clients at the time of checking in with the airline). If necessary, the passenger may leave luggage at the hotel on the circuit as long as they return to the same hotel (variable cost depending on the hotel assumed by the passenger). Please check with the assistant your return hotel.
The final hotels (of those indicated) will be informed about 10 days before departure. Euroriente Travel will not accept change of hotel once the passenger/s are at their destination.
If you need help with your room, contact the hotel reception so that they can resolve the problem as soon as possible. If necessary, contact your assistant at the destination. As a general rule, the third bed in triple rooms will not be the same size and comfort.
For group departures on the tour that are before the opening hours of the restaurant at your hotel, breakfast will be a takeaway in a breakfast box.
If you want to book optional excursions to complete your trip with the best experiences, your assistant will inform you and you can purchase them through them.
The hiring of optional activities outside of Euroriente Travel is not permitted on our tours, resulting in the loss of services already contracted.
Due to the high population density and traffic in the city of Istanbul, delays in airport transfers and pick-ups for tours may occur. We ask for your understanding and patience. In case of need or urgency, contact your assistant and/or 24/7 emergencies: +90 539 657 5098 WhatsApp/call.
Euroriente Travel will not be responsible for any objects or material goods lost or forgotten by the passenger during the tour, nor will it be responsible in the event of deterioration or damage to objects or material goods.
The services provided by Euroriente Travel are land-based (including, if the tour indicates it, the air/Ferry/cruise section operated by the corresponding scheduled line companies). They begin at the moment the client receives the first scheduled service from our company (always after border and customs formalities) and end at the moment the client receives the last scheduled service (transfer, breakfast or whatever is applicable according to the package purchased). Euroriente Travel is not responsible for the consequences or circumstances arising from services not provided by our company (air problems, damage or loss of luggage on flights, problems at customs/border or documentation).
Instructions:
You must arrive at the lobby punctually at the time confirmed by the assistant for the departure of the tour, and be alert to be able to meet your guide. If you do not meet your guide, please urgently contact your assistant or emergency number. You are on a tour accompanied by a Spanish-speaking guide, the guide will be with the group during the tour and will be your main point of contact. When you are in Istanbul, you may have different guides depending on the day of the visit. Once we leave Istanbul for Ankara (inland circuit), you will have the same guide for the rest of the trip.
For pick-ups on the mornings of visits in Istanbul, our team of guides/assistants are Spanish and English speaking, they are organized and distributed according to the location of the hotels, so you will be picked up by one of them and taken to the meeting point in the historical area, where your Spanish-speaking guide will meet you and the rest of the entire group to begin the visits. In this way we minimize the travel time from your hotel to the starting point of the activity.
PRIVACY POLICY
Last update: 27th May 2019
· DESCRIPTION:
The acceptance of the privacy policy of Elite Travel & services (later called “Privacy policy”) is a necessary condition for using this service.
This “Privacy policy” regulates the recompilation, treatment, and usage of the personal and no personal information of the users of the service, since the date of entry into that appears in the header.
Elite Travel & services is going to ask always to the users before the using their data for any purpose other than those described in this Privacy Policy.
In the treatment of personal data of its users, Elite Travel & services complies at all times with current legislation, specifically (UE) 2016/679, of 14 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). To do this, they adopt the technical and organizational measures to prevent loss, misuse, alteration, unauthorized access and theft of personal data, given the state of technology access, the nature of the data and risks to which they are exposed.
• Collected information.
The service can be used for users by different ways, for example searching information of destinations or be a registered user, collecting different information in every case.
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In this case the service collects the IP address, and the following information of the user (later a “Non Personal Information”)
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Personal information that users gives us are automatically incorporated and in the files owned by Elite Travel & services for future user request in order to meet all their needs, also to keep in touch with them via e-mail, to ask about the activity of the service and their services.
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Here (poner hiperelenace) you will find different types to exercise such rights.
Elite Travel & services respects the confidentiality of the data collected in the file, and makes use of it in accordance with the purpose, to fulfill its obligation of custody and to take all necessary measures to prevent alteration, loss, or unauthorized access data, in accordance with the provisions of (EU) 2016/679 ("GDPR"), The General Data Protection Regulation approving the Regulations implementing the data Protection Act is approved
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In this sense, we use the collected information to offer requested products and services; send confirmation and updates on your trip; manage your account; communicate with you in general; answer your questions and comments; prevent potentially prohibited or illegal activities and enforce our terms and conditions.
Elite Travel & services is going to use the user’s e-mail for the followings reasons, that the users accepts:
Sending newsletters, the User can cancel this service at any time.
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Elite Travel & services may also use the Personal user Information as anonymous data to show to third parties. You can also share statistics and demographic information about users and their use of the Service with third parties, but none of this will enable those third parties to identify a user.
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These others are obligated by Elite Travel & services to comply this Policy Privacy as applicable to them and also they must have their own. However, Elite Travel & services will not be responsible for compliance with this policy.
In some cases, Elite Travel & services could share, use, preserve or disclose the Personal Information to other, of non-aggregated form.
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In every way, if Elite Travel & services is part of a fusion, acquisition or another transaction which is related with the sale of all or some of its assets or securities with voting rights, User information, including Personal Information obtained through the Service, may be included in the transferred assets or securities. If this happens, your personal information will remain subject to this Privacy Policy.
7- Security measures
Elite Travel & services takes all necessary technical and organizational measures to protect the security and integrity of personal information against unauthorized access and against alteration, loss or accidental destruction
Thus, sending a data submission made by the user through the Service, for example when the payment is protected by techniques of electronic security in the network. Also, the information provided and stored in the databases of Elite Travel & services is also protected by security systems that prevent access to them by unauthorized third parties
Elite Travel & services makes its best efforts to provide the most updated for the effectiveness of these safety systems. In addition, Elite Travel & services stores Personal Information for as long as the rules allow, and periodically destroys it if no longer needed
Elite Travel & services cannot guarantee the absolute security of personal information, so the user must collaborate and use at all times and common sense on the Personal Information Publishing
The user must be aware that publishing the data will be its own responsibility. Elite Travel & services cannot guarantee that the published information will not be seen by unauthorized persons. You understand and acknowledge that, even after disposal, Personal Information may remain visible in cache or if other users have copied or stored Information
8- Changes of the Privacy Policy
We may update this Privacy Policy in the future.
We will inform you about material changes to this Privacy Policy by sending a notice to the email address you gave us and by placing a notice in a prominent location on our website
9- Contact
If you have questions about this Privacy Policy contact us at:
E-mail: info@elite-bookings.com
Phone: +39 02 39823621
Address: Via Ruggero Leoncavallo, 14 Milano - Italy
In addition, you can communicate directly with the travel provider phone number or address provided on your travel itinerary